Privacy Policy for CTBA
Cape Town Bodyboarding (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, membership platform, events, and services.
1. Who We Are
Cape Town Bodyboarding is a community and event-based platform providing membership access, event participation, and related services through our website and associated systems.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
When you:
- Register as a member
- Create a user profile
- Purchase tickets or memberships (WooCommerce)
- Fill out forms (registration, onboarding, or profile updates)
- Contact us directly
We may collect:
- Full name
- Email address
- Phone number
- Billing details (processed securely via payment gateway)
- Profile information (bio, interests, experience level, etc.)
- Emergency or medical information (if voluntarily provided for event safety)
- Account login credentials
2.2 Automatically Collected Information
When you use our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and actions taken
- Cookies and tracking data (for site functionality and analytics)
2.3 Payment Information
All payments are processed through secure third-party payment gateways (e.g. WooCommerce-supported providers such as Yoco, PayFast, Stripe, etc.).
We do not store full credit card details on our servers.
3. How We Use Your Information
We use your data to:
- Create and manage your membership account (Ultimate Member)
- Process payments for memberships and event tickets (WooCommerce)
- Communicate important updates (email notifications, event info, account notices)
- Allow access to member-only areas and features
- Manage event participation and registrations (Event system)
- Improve website functionality and user experience
- Ensure safety at events (including emergency contact or medical info where provided)
4. Membership Profiles
Your profile data may be stored and displayed according to your membership settings. This may include:
- Username/display name
- Profile bio or description
- Membership status
- Event participation history
You can request updates or deletion of your profile at any time, subject to legal or administrative obligations.
5. Cookies & Tracking Technologies
We use cookies to:
- Keep you logged in
- Store preferences
- Track website usage for improvements
- Support WooCommerce cart and checkout functionality
You can disable cookies in your browser settings, but some features may not function correctly.
6. Sharing Your Information
We do not sell your personal data.
We may share your data only with:
- Payment processors (for transaction handling)
- Hosting providers (website infrastructure)
- Email service providers (for notifications)
- Event management tools (for ticket validation and participation)
- Legal authorities if required by law
7. Data Storage & Security
We take reasonable technical and organisational measures to protect your data, including:
- Secure hosting environment
- Encrypted payment processing via third parties
- Restricted admin access
- WordPress security plugins and updates
However, no online system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for communications
- Export your data (where applicable in WordPress systems)
To exercise these rights, contact us at: [Insert Contact Email]
9. Data Retention
We retain your information only as long as necessary to:
- Maintain your membership account
- Provide services
- Comply with legal obligations
- Resolve disputes or enforce agreements
You may request account deletion at any time.
10. Third-Party Services
Our platform integrates with:
- WooCommerce (payments & orders)
- Ultimate Member (user profiles & registration)
- Event management tools
- Email delivery services
Each third-party may have its own privacy policy governing how they handle data.
11. Children’s Privacy
Our services are not intended for individuals under 18 without parental consent. We do not knowingly collect data from minors without appropriate permission.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or your data, please contact: